Refunds & Cancellations
Everything you need to know about requesting a refund, cancelling a booking, or closing a recurring membership at our Perth studio.
1. Class Packs and Memberships
All class packs and memberships are non-refundable after purchase, unless otherwise stated below. We offer a 14-day cooling-off period from the date of purchase, during which you may receive a full refund if you have not attended any class.
2. Cancellation of Classes
If you cancel at least 12 hours before a scheduled class, you will receive a credit for that session to your account. Cancellations made less than 12 hours before the start time, or failure to attend (no-show), will forfeit that session.
3. Private Sessions
Private session refunds follow the same rules as class packs; however, cancellation must be made at least 24 hours in advance to avoid a charge. If the instructor cancels the session, you will receive a full credit or a refund upon request.
4. Membership Cancellation
Recurring memberships can be cancelled with 30 days written notice. Once cancelled, you will retain access until the end of the current billing period. If you cancel within the first 14 days of your first billing cycle, you may receive a pro-rata refund of the remaining unused period, minus a $25 administrative fee.
5. Program and Workshop Refunds
Special workshops, retreats, and events require a non-refundable deposit, unless the run is not sufficient. If Promocodehub cancels an event, you will receive a full refund or the option to transfer to a future event. If you cannot attend, you may transfer your spot to another individual with at least 7 days notice.
6. How to Request a Refund
To request a refund or credit, please email {{ EMAIL }} or visit us at the studio located at Woodside Plaza, 240 St Georges Terrace, Perth WA 6000, Australia. We will process eligible refunds within 10 business days to your original payment method.